Refund policy

At Red Clay Cache TCG, we stand behind every card and product we sell. We grade everything strictly to TCGPlayer’s official conditioning standards so what you receive matches the listing exactly. That said, trading cards are personal collectibles, and we have clear policies to protect both our customers and the integrity of our inventory.

1. Return Eligibility

  • Unopened Sealed Products: Returns are accepted within 7 days of delivery for unopened sealed products only (booster boxes, elite trainer boxes, etc.). The product must be in its original, unopened factory packaging with all seals intact.
  • Singles and Opened Products: All individual cards (singles) and opened sealed product are final sale. No returns or refunds for opened items.
  • Condition Mismatch: If a card arrives and does not match the listed condition according to TCGPlayer standards, contact us immediately with clear photos. We will evaluate and resolve on a case-by-case basis.

We do not accept returns for buyer’s remorse, change of mind, or subjective differences in opinion on condition once the item has been inspected/opened.

2. Shipping Damage or Defects

If an item arrives damaged during shipping:

  • Send clear, well-lit photos showing the damage within 24 hours of delivery.
  • Include your order number and photos of the packaging.
  • We will work with you to make it right — replacement (if available) or full refund, including original shipping costs.

Claims after 24 hours or without photos may not be honored.

3. Return Process

  1. Contact us first at support@redclaycachetcg.com or through the website Contact form before shipping anything back. Include your order number and reason for return.
  2. We will provide return instructions and a Return Merchandise Authorization (RMA) if approved.
  3. Ship the item back in its original condition and packaging. We recommend using trackable shipping and insurance for high-value returns.
  4. Buyer is responsible for return shipping costs unless the return is due to our error (wrong item shipped or condition mismatch).
  5. Once we receive and inspect the return (usually within 1-2 business days), we will process your refund to the original payment method within 3 business days.

4. Refunds

  • Refunds will be issued to the original payment method.
  • Original shipping costs are non-refundable except in cases of shipping damage or our error.
  • Refunds for approved sealed returns will be for the full product price minus any applicable restocking fees (if any — currently none).
  • Gift cards, store credit, or exchanges may be offered at our discretion for certain situations.

5. Non-Returnable Items & Exceptions

  • Opened singles or products
  • Custom or personalized items (if offered in the future)
  • Items damaged by customer after receipt
  • Digital products or codes (if any)
  • Items returned without prior approval or RMA

We reserve the right to refuse returns that do not meet these criteria or appear misused.

6. International Orders

International customers are responsible for all customs, duties, and taxes. Returns from outside the US are rare and must follow the same process above. Return shipping costs are significantly higher internationally, and we strongly recommend double-checking details before purchase.

7. Contact Us

Questions about this policy? Reach out anytime.

Email: contact@redclaycachetcg.com

We’re a small, registered Georgia business (EIN 42-2338753) committed to fair dealing and building long-term trust with collectors. Transparency matters to us — if something’s not right, we’ll make it right where possible.

Thank you for shopping with Red Clay Cache TCG. Happy collecting!